Question 1

Booking Policy:

Accepted Answer

All bookings are done via our website, and a valid card is REQUIRED to be on file for ALL appointments.

Question 2

Cancellation Policy:

Accepted Answer

All appointments must be cancelled a full day in advance. If an appointment is cancelled with less than 24 hours notice, it must be paid in full.

Question 3

Rescheduling Policy:

Accepted Answer

Please give 24 hour notice prior to rescheduling any appointment. Rescheduling with less than 24 hours will result in a 100% charge of your scheduled appointment. This fee must be paid prior to getting back on our books.

Question 4

No Show Policy:

Accepted Answer

If your appointment is no-showed, your originally scheduled appointment must be paid in full, as well as your upcoming appointment. If this is not completed, all future appointments will be cancelled.

Question 5

Late Show Policy:

Accepted Answer

If you are more than 15 minutes late for your scheduled time, your appointment will be rescheduled, and must be paid in full before you are rescheduled. We have specific time frames, as well as guests arriving before and after your appointment. We want all clients to receive the optimal lashing time, which means respecting our schedule. Please show up to your appointment on time with clean lashes.